Privacy Statement

We endeavour to treat personal and confidential organisation information with equal care and respect. To reflect this we are committed to upholding the statements below.

How is your information used?

We use the information that we collect for a number of purposes:

  • To better understand the needs of our customers and how we can improve our platform.
  • To provide a service for clubs to manage their membership.
We collect only the personal information required to provide services to our customers and potential customers. This includes:

Email address
Phone Number(s)
Date Of Birth

The clubs using our system can also ask for relevant information when you sign up, this will also be stored in our secure database, but can only be accessed by us (The Club Membership Platform), you and the club you signed up to. Other clubs using our platform will not be able to access any information that was requested by other clubs.

Where we collect personal information, we do so on the basis that the individual has specifically consented or on the basis that an individual has or is entering into a contract with Club Membership.

Where we seek to collect personal information through our website, we will be up clear and open about this. We will make it evident when we are collecting personal information and will explain what we intend to do with it.

When you provide personal information, we will enter and store it in our secure database and may use it to contact you to assist with any necessary technical support.

Your rights

Your personal information is owned by you. If you have any questions or issues with the way in which we are using your data you have the following rights:

  • ​You can ask to see what data we hold on you (right of access)
  • You can ask for information to be corrected
  • You can ask to receive a copy of the data we hold on you (right to portability)
  • You can ask us to delete any information we have about you (right to be forgotten)
  • You can object to the way in which we use your information
  • You can complain to the supervisory authority
If you wish to enact any of these rights then you can do so by emailing

Retention and data storage

When we store data, reasonable measures are taken to protect personal information from access by unauthorised persons. This information will be stored, archived and backed up as part of internal systems which are hosted by cloud service providers.

 Information gathered will be held indefinitely, or when it is requested to be removed.

Where else does the data collected go? 

As a principle we do not share any of the personal information that we hold with any third party other than your doctor/consultant

However in the course of running our business some data does get transferred outside of our organisation:

Where we do collect personal information, this will be stored on the systems of our software cloud service providers in the UK. We have checked and will continue to check that these providers implement appropriate security measures to protect this data.
Aggregate information on the usage of our website may be passed to third parties but this will not include data that can be used to identify a natural person.

If you need more information, here's who can help:

Data Protection Officer: Paula Bright

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