Website Privacy Statement

We endeavour to treat personal and confidential organisation information with equal care and respect. To reflect this we are committed to upholding the statements below.

How is your information used?

We use the information that we collect for a number of purposes:

  • To better understand the needs of our potential customers and how we can improve our website
We use a third party analytics service called Google Analytics to track visitors usage of our website. No information such as IP addresses or personal information is used or stored.

We also use MailChimp for our email marketing which stores our clients/patients email address and email campaign interaction. You can remove yourself from this list at any time.

Your rights

Your personal information is owned by you. If you have any questions or issues with the way in which we are using your data you have the following rights:

  • ​You can ask to see what data we hold on you (right of access)
  • You can ask for information to be corrected
  • You can ask to receive a copy of the data we hold on you (right to portability)
  • You can ask us to delete any information we have about you (right to be forgotten) excluding patient records.
  • You can object to the way in which we use your information
  • You can complain to the supervisory authority
If you wish to enact any of these rights then you can do so by emailing

Retention and data storage

When we store data, reasonable measures are taken to protect personal information from access by unauthorised persons. This information will be stored, archived and backed up as part of internal systems which are hosted by cloud service providers.

 Information gathered will be held indefinitely, or when it is requested to be removed.

Where else does the data collected go? 

As a principle we do not share any of the personal information that we hold with any third party other than your doctor/consultant

However in the course of running our business some data does get transferred outside of our organisation:

Where we do collect personal information, this will be stored on the systems of our software cloud service providers in the UK. We have checked and will continue to check that these providers implement appropriate security measures to protect this data.
Aggregate information on the usage of our website may be passed to third parties but this will not include data that can be used to identify a natural person. This excludes any patient records or personal info other than names and email addresses.

If you need more information, here's who can help:

Data Protection Officer: Paula Bright

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